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Patient & Visitor Information

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A patient of Encino Hospital Medical Center has the right to express to any staff member, the Patient Advocate or a state agency, at any time, and without retaliation, a complaint or a grievance concerning care and treatment while in the hospital. Concerns about patient service or comfort should be directed to:

The Chief Nursing Officer

818-995-5000

If concerns cannot be resolved through the hospital, a patient, family member, community representative or employee of EHMC has the right to notify Joint Commission regarding the quality of care provided, safety of care provided, or safety of the environment in which care is provided. Anyone believing that he or she has pertinent and valid information about such matters may notify Joint Commission via any of the following methods:

Phone: 800-994-6610

Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
1 Renaissance Boulevard
Oakbrook Terrace, IL 60181
or Faxed to 630-792-5636
or E-mailed to complaint@jointcommission.org

An account representative will contact the individual requesting the public information interview prior to the survey, indicating the location, date and time of the interview and the name of the surveyor who will conduct the interview.

If you have questions about filing a complaint about this facility, you may contact the Joint Commission at this toll free U.S. telephone number, 8:30 a.m. to 5 p.m., Central Time, weekdays:

800-994-6610

This notice is posted in accordance with the Joint Commission’s requirements.