{"id":10296,"date":"2022-11-18T04:58:38","date_gmt":"2022-11-18T09:58:38","guid":{"rendered":"https:\/\/desertvalley.steerhealth.io\/?page_id=10296"},"modified":"2022-12-10T03:23:23","modified_gmt":"2022-12-10T08:23:23","slug":"patients-guide","status":"publish","type":"page","link":"https:\/\/encinomed.org\/for-patients-visitors\/patients-guide\/","title":{"rendered":"Patients Guide"},"content":{"rendered":"

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Patients Guide<\/h1>\n

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[\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.17.6″ _module_preset=”default” background_color=”#FFFFFF” border_radii=”on|4px|4px|4px|4px” box_shadow_style=”preset2″ box_shadow_horizontal=”2px” box_shadow_vertical=”2px” box_shadow_blur=”4px” box_shadow_color=”#0B7098″ global_colors_info=”{}”][et_pb_button button_url=”#assessments” button_text=”15Patient Assessments” button_alignment=”center” module_id=”bioethics” _builder_version=”4.17.6″ custom_button=”on” button_text_size=”20px” button_text_color=”#000000″ button_bg_color=”rgba(255,255,255,0)” button_border_radius=”0px” button_font=”|600|||||||” button_use_icon=”off” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ custom_padding=”15px||15px||true|false” hover_enabled=”0″ z_index_tablet=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

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[\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.17.6″ _module_preset=”default” background_color=”#FFFFFF” border_radii=”on|4px|4px|4px|4px” box_shadow_style=”preset2″ box_shadow_horizontal=”2px” box_shadow_vertical=”2px” box_shadow_blur=”4px” box_shadow_color=”#0B7098″ global_colors_info=”{}”][et_pb_button button_url=”#housekeeping” button_text=”Housekeeping” button_alignment=”center” _builder_version=”4.17.6″ custom_button=”on” button_text_size=”20px” button_text_color=”#000000″ button_bg_color=”rgba(255,255,255,0)” button_border_radius=”0px” button_font=”|600|||||||” button_use_icon=”off” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ custom_padding=”15px||15px||true|false” z_index_tablet=”0″ global_colors_info=”{}”]<\/p>\n

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[\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” module_class=”rk-four-btn” _builder_version=”4.17.6″ _module_preset=”default” custom_padding=”15px||15px||true|false” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.6″ _module_preset=”default” background_color=”#FFFFFF” border_radii=”on|4px|4px|4px|4px” box_shadow_style=”preset2″ box_shadow_horizontal=”2px” box_shadow_vertical=”2px” box_shadow_blur=”4px” box_shadow_color=”#0B7098″ global_colors_info=”{}”][et_pb_button button_url=”#interpreters” button_text=”Interpreters” button_alignment=”center” module_id=”concerns” _builder_version=”4.17.6″ custom_button=”on” button_text_size=”20px” button_text_color=”#000000″ button_bg_color=”rgba(255,255,255,0)” button_border_radius=”0px” button_font=”|600|||||||” button_use_icon=”off” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ custom_padding=”15px||15px||true|false” hover_enabled=”0″ z_index_tablet=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

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[\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.17.6″ _module_preset=”default” background_color=”#FFFFFF” border_radii=”on|4px|4px|4px|4px” box_shadow_style=”preset2″ box_shadow_horizontal=”2px” box_shadow_vertical=”2px” box_shadow_blur=”4px” box_shadow_color=”#0B7098″ global_colors_info=”{}”][et_pb_button button_url=”#medications” button_text=”Medications” button_alignment=”center” module_id=”patient” _builder_version=”4.17.6″ custom_button=”on” button_text_size=”20px” button_text_color=”#000000″ button_bg_color=”rgba(255,255,255,0)” button_border_radius=”0px” button_font=”|600|||||||” button_use_icon=”off” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ custom_padding=”15px||15px||true|false” hover_enabled=”0″ z_index_tablet=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

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[\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.17.6″ _module_preset=”default” background_color=”#FFFFFF” border_radii=”on|4px|4px|4px|4px” box_shadow_style=”preset2″ box_shadow_horizontal=”2px” box_shadow_vertical=”2px” box_shadow_blur=”4px” box_shadow_color=”#0B7098″ global_colors_info=”{}”][et_pb_button button_url=”#mail” button_text=”Mail, Flowers and Newspapers” button_alignment=”center” module_id=”bioethics” _builder_version=”4.17.6″ custom_button=”on” button_text_size=”20px” button_text_color=”#000000″ button_bg_color=”rgba(255,255,255,0)” button_border_radius=”0px” button_font=”|600|||||||” button_use_icon=”off” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ custom_padding=”15px||15px||true|false” hover_enabled=”0″ z_index_tablet=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

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[\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.17.6″ _module_preset=”default” background_color=”#FFFFFF” border_radii=”on|4px|4px|4px|4px” box_shadow_style=”preset2″ box_shadow_horizontal=”2px” box_shadow_vertical=”2px” box_shadow_blur=”4px” box_shadow_color=”#0B7098″ global_colors_info=”{}”][et_pb_button button_url=”#management” button_text=”Case Management” button_alignment=”center” _builder_version=”4.17.6″ custom_button=”on” button_text_size=”20px” button_text_color=”#000000″ button_bg_color=”rgba(255,255,255,0)” button_border_radius=”0px” button_font=”|600|||||||” button_use_icon=”off” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ custom_padding=”15px||15px||true|false” hover_enabled=”0″ z_index_tablet=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

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[\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” module_class=”rk-four-btn” _builder_version=”4.17.6″ _module_preset=”default” custom_padding=”15px||15px||true|false” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.6″ _module_preset=”default” background_color=”#FFFFFF” border_radii=”on|4px|4px|4px|4px” box_shadow_style=”preset2″ box_shadow_horizontal=”2px” box_shadow_vertical=”2px” box_shadow_blur=”4px” box_shadow_color=”#0B7098″ global_colors_info=”{}”][et_pb_button button_url=”#discharge” button_text=”Discharge Planning” button_alignment=”center” module_id=”concerns” _builder_version=”4.17.6″ custom_button=”on” button_text_size=”20px” button_text_color=”#000000″ button_bg_color=”rgba(255,255,255,0)” button_border_radius=”0px” button_font=”|600|||||||” button_use_icon=”off” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ custom_padding=”15px||15px||true|false” hover_enabled=”0″ z_index_tablet=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

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[\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.17.6″ _module_preset=”default” background_color=”#FFFFFF” border_radii=”on|4px|4px|4px|4px” box_shadow_style=”preset2″ box_shadow_horizontal=”2px” box_shadow_vertical=”2px” box_shadow_blur=”4px” box_shadow_color=”#0B7098″ global_colors_info=”{}”][et_pb_button button_url=”#leaving” button_text=”Leaving the Hospital” button_alignment=”center” module_id=”patient” _builder_version=”4.17.6″ custom_button=”on” button_text_size=”20px” button_text_color=”#000000″ button_bg_color=”rgba(255,255,255,0)” button_border_radius=”0px” button_font=”|600|||||||” button_use_icon=”off” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ custom_padding=”15px||15px||true|false” hover_enabled=”0″ z_index_tablet=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

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[\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.17.6″ _module_preset=”default” background_color=”#FFFFFF” border_radii=”on|4px|4px|4px|4px” box_shadow_style=”preset2″ box_shadow_horizontal=”2px” box_shadow_vertical=”2px” box_shadow_blur=”4px” box_shadow_color=”#0B7098″ global_colors_info=”{}”][et_pb_button button_url=”#home” button_text=”Home Health” button_alignment=”center” module_id=”bioethics” _builder_version=”4.17.6″ custom_button=”on” button_text_size=”20px” button_text_color=”#000000″ button_bg_color=”rgba(255,255,255,0)” button_border_radius=”0px” button_font=”|600|||||||” button_use_icon=”off” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ custom_padding=”15px||15px||true|false” hover_enabled=”0″ z_index_tablet=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

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[\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.17.6″ _module_preset=”default” background_color=”#FFFFFF” border_radii=”on|4px|4px|4px|4px” box_shadow_style=”preset2″ box_shadow_horizontal=”2px” box_shadow_vertical=”2px” box_shadow_blur=”4px” box_shadow_color=”#0B7098″ global_colors_info=”{}”][et_pb_button button_url=”#pastoral” button_text=”Pastoral Services” button_alignment=”center” _builder_version=”4.17.6″ custom_button=”on” button_text_size=”20px” button_text_color=”#000000″ button_bg_color=”rgba(255,255,255,0)” button_border_radius=”0px” button_font=”|600|||||||” button_use_icon=”off” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ custom_padding=”15px||15px||true|false” hover_enabled=”0″ z_index_tablet=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

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[\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” module_class=”rk-four-btn” _builder_version=”4.17.6″ _module_preset=”default” custom_padding=”15px||15px||true|false” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.6″ _module_preset=”default” background_color=”#FFFFFF” border_radii=”on|4px|4px|4px|4px” box_shadow_style=”preset2″ box_shadow_horizontal=”2px” box_shadow_vertical=”2px” box_shadow_blur=”4px” box_shadow_color=”#0B7098″ global_colors_info=”{}”][et_pb_button button_url=”#organ” button_text=”Organ and Tissue Donations” button_alignment=”center” module_id=”concerns” _builder_version=”4.17.6″ custom_button=”on” button_text_size=”20px” button_text_color=”#000000″ button_bg_color=”rgba(255,255,255,0)” button_border_radius=”0px” button_font=”|600|||||||” button_use_icon=”off” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ custom_padding=”15px||15px||true|false” hover_enabled=”0″ z_index_tablet=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

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[\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.17.6″ _module_preset=”default” background_color=”#FFFFFF” border_radii=”on|4px|4px|4px|4px” box_shadow_style=”preset2″ box_shadow_horizontal=”2px” box_shadow_vertical=”2px” box_shadow_blur=”4px” box_shadow_color=”#0B7098″ global_colors_info=”{}”][et_pb_button button_url=”#security” button_text=”Security\/ Life Safety” button_alignment=”center” module_id=”patient” _builder_version=”4.17.6″ custom_button=”on” button_text_size=”20px” button_text_color=”#000000″ button_bg_color=”rgba(255,255,255,0)” button_border_radius=”0px” button_font=”|600|||||||” button_use_icon=”off” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ custom_padding=”15px||15px||true|false” hover_enabled=”0″ z_index_tablet=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

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[\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.17.6″ _module_preset=”default” background_color=”#FFFFFF” border_radii=”on|4px|4px|4px|4px” box_shadow_style=”preset2″ box_shadow_horizontal=”2px” box_shadow_vertical=”2px” box_shadow_blur=”4px” box_shadow_color=”#0B7098″ global_colors_info=”{}”][et_pb_button button_url=”#behavior” button_text=”Behavior Support” button_alignment=”center” module_id=”bioethics” _builder_version=”4.17.6″ custom_button=”on” button_text_size=”20px” button_text_color=”#000000″ button_bg_color=”rgba(255,255,255,0)” button_border_radius=”0px” button_font=”|600|||||||” button_use_icon=”off” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ custom_padding=”15px||15px||true|false” hover_enabled=”0″ z_index_tablet=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

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[\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.17.6″ _module_preset=”default” background_color=”#FFFFFF” border_radii=”on|4px|4px|4px|4px” box_shadow_style=”preset2″ box_shadow_horizontal=”2px” box_shadow_vertical=”2px” box_shadow_blur=”4px” box_shadow_color=”#0B7098″ global_colors_info=”{}”][et_pb_button button_url=”#infection” button_text=”Infection Control” button_alignment=”center” _builder_version=”4.17.6″ custom_button=”on” button_text_size=”20px” button_text_color=”#000000″ button_bg_color=”rgba(255,255,255,0)” button_border_radius=”0px” button_font=”|600|||||||” button_use_icon=”off” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ custom_padding=”15px||15px||true|false” hover_enabled=”0″ z_index_tablet=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

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[\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” module_class=”rk-four-btn” _builder_version=”4.17.6″ _module_preset=”default” custom_padding=”15px||15px||true|false” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.6″ _module_preset=”default” background_color=”#FFFFFF” border_radii=”on|4px|4px|4px|4px” box_shadow_style=”preset2″ box_shadow_horizontal=”2px” box_shadow_vertical=”2px” box_shadow_blur=”4px” box_shadow_color=”#0B7098″ global_colors_info=”{}”][et_pb_button button_url=”#bioethics ” button_text=”The Bio-ethics Committee” button_alignment=”center” _builder_version=”4.17.6″ custom_button=”on” button_text_size=”20px” button_text_color=”#000000″ button_bg_color=”rgba(255,255,255,0)” button_border_radius=”0px” button_font=”|600|||||||” button_use_icon=”off” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ custom_padding=”15px||15px||true|false” hover_enabled=”0″ z_index_tablet=”0″ button_text_shadow_horizontal_length_tablet=”0px” button_text_shadow_vertical_length_tablet=”0px” button_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

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[\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.17.6″ _module_preset=”default” background_enable_color=”off” border_radii=”on|4px|4px|4px|4px” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.17.6″ _module_preset=”default” background_enable_color=”off” border_radii=”on|4px|4px|4px|4px” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.17.6″ _module_preset=”default” background_enable_color=”off” border_radii=”on|4px|4px|4px|4px” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=”1″ _builder_version=”4.17.6″ vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ custom_padding=”20px||20px|” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” global_colors_info=”{}” prev_background_color=”#000000″ next_background_color=”rgba(11,112,152,0.04)”][et_pb_row _builder_version=”4.17.6″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ z_index_tablet=”0″ box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text module_id=”advance” _builder_version=”4.17.6″ header_3_text_color=”#006a94″ vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ hover_enabled=”0″ z_index_tablet=”0″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength_tablet=”1px” header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length_tablet=”0px” header_text_shadow_blur_strength_tablet=”1px” header_2_text_shadow_horizontal_length_tablet=”0px” header_2_text_shadow_vertical_length_tablet=”0px” header_2_text_shadow_blur_strength_tablet=”1px” header_3_text_shadow_horizontal_length_tablet=”0px” header_3_text_shadow_vertical_length_tablet=”0px” header_3_text_shadow_blur_strength_tablet=”1px” header_4_text_shadow_horizontal_length_tablet=”0px” header_4_text_shadow_vertical_length_tablet=”0px” header_4_text_shadow_blur_strength_tablet=”1px” header_5_text_shadow_horizontal_length_tablet=”0px” header_5_text_shadow_vertical_length_tablet=”0px” header_5_text_shadow_blur_strength_tablet=”1px” header_6_text_shadow_horizontal_length_tablet=”0px” header_6_text_shadow_vertical_length_tablet=”0px” header_6_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Advance Directives<\/h3>\n

You have the right to make choices regarding your health care. You can prepare for the possibility that you will be unable to make health care decisions by making your wishes known in advance. Your wishes can be communicated through “advance directives.” You have the right to name someone else to make health care decisions for you when you cannot. You can do this by completing a power of attorney for health care. In this document, you can name an adult relative or friend that you trust as your “agent” to speak for you when you are too sick to make your own decisions. After you chose your agent, be sure that your agent understands your wishes and will be comfortable communicating your wishes should the need arise.<\/p>\n

The types of decisions your agent can make include to approval or disapproval of tests, procedures and medications; selection and discharge of a provider or institution; directions to provide, withhold\/withdraw artificial nutrition and hydration, and all other forms of health care. If you wish, you can limit the type of decisions your agent can make for you. You can also give an advance directive about when you would or would not want medical treatment. You can indicate when you would choose to prolong life, whether you wish to be kept free of pain, even if it were to speed up death, or any other special wishes you have regarding your healthcare. Please discuss your wishes with your physicians, especially your primary care physician. You can also give an advance directive as to which, if any, organs you would like to donate in the event of your death.<\/p>\n

You do not have to have a written advance directive. You may communicate your wishes to your physicians and nurses, and ask them to write down your wishes in the chart. However, your wishes will probably be clearer and more likely to be accepted by your family and others, if your write them down. For more information about advance directives, please ask to speak with the case manager.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text module_id=”concernsandcomplaints” _builder_version=”4.17.6″ header_3_text_color=”#006a94″ vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ hover_enabled=”0″ z_index_tablet=”0″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength_tablet=”1px” header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length_tablet=”0px” header_text_shadow_blur_strength_tablet=”1px” header_2_text_shadow_horizontal_length_tablet=”0px” header_2_text_shadow_vertical_length_tablet=”0px” header_2_text_shadow_blur_strength_tablet=”1px” header_3_text_shadow_horizontal_length_tablet=”0px” header_3_text_shadow_vertical_length_tablet=”0px” header_3_text_shadow_blur_strength_tablet=”1px” header_4_text_shadow_horizontal_length_tablet=”0px” header_4_text_shadow_vertical_length_tablet=”0px” header_4_text_shadow_blur_strength_tablet=”1px” header_5_text_shadow_horizontal_length_tablet=”0px” header_5_text_shadow_vertical_length_tablet=”0px” header_5_text_shadow_blur_strength_tablet=”1px” header_6_text_shadow_horizontal_length_tablet=”0px” header_6_text_shadow_vertical_length_tablet=”0px” header_6_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Concerns and Complaints<\/h3>\n

If you are concerned about something whether it is your care, your room, your meals, your testing schedule, your visitors or anything else – please let us know without delay; and we will try to remedy the situation immediately. Be assured that you can speak to your care givers in confidence. If you would rather not talk about your problem with your nurse, you may meet with the supervisor or manager on your unit for a confidential discussion of your concern. Please be assured that the presentation of a complaint or concern will not compromise your treatment. Our goal is to provide healthcare that is supportive of patient and family wishes, recognizing that situations and decision-making can, at times, cause conflicts in the course of healthcare delivery. We, of course, also appreciate compliments.\u00a0<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text module_id=”medical” _builder_version=”4.17.6″ header_3_text_color=”#006a94″ vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ hover_enabled=”0″ z_index_tablet=”0″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength_tablet=”1px” header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length_tablet=”0px” header_text_shadow_blur_strength_tablet=”1px” header_2_text_shadow_horizontal_length_tablet=”0px” header_2_text_shadow_vertical_length_tablet=”0px” header_2_text_shadow_blur_strength_tablet=”1px” header_3_text_shadow_horizontal_length_tablet=”0px” header_3_text_shadow_vertical_length_tablet=”0px” header_3_text_shadow_blur_strength_tablet=”1px” header_4_text_shadow_horizontal_length_tablet=”0px” header_4_text_shadow_vertical_length_tablet=”0px” header_4_text_shadow_blur_strength_tablet=”1px” header_5_text_shadow_horizontal_length_tablet=”0px” header_5_text_shadow_vertical_length_tablet=”0px” header_5_text_shadow_blur_strength_tablet=”1px” header_6_text_shadow_horizontal_length_tablet=”0px” header_6_text_shadow_vertical_length_tablet=”0px” header_6_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Medical Social Work<\/h3>\n

Our Medical Social Work Department is a part of the total healthcare team that is working to assure that the support and compassionate care our patients and families need during hospitalization is there. We can assist you and your family in dealing with emotional, social and\/or economic stresses which may occur as a result of illness and hospitalization. We are also specialists in identifying the many community, state and federal resources that may be of help to you in the weeks ahead. If you need help in sorting out your needs, ask your nurse to contact a social worker for you.<\/span><\/p>\n

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Informed Consent<\/h3>\n

You have the right to be informed about any procedures, tests, or operations to be performed on you. It is expected that the physician will talk with you about the benefits of your treatments and will explain the risks, complications including unanticipated outcomes that could happen, as well as other treatment that could help you.<\/span><\/p>\n

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Pain Management<\/h3>\n

Pain management is an important part of your care. You have the right to expect that pain will be identified, addressed, and treated. Good pain control allows you to feel more rested, more in control and speeds up your recovery. We, here at Encino Hospital Medical Center, feel responsible to listen to your concerns about pain. Even though it is not always possible to provide you with complete pain relief, controlling your pain will help you to be more comfortable. This will allow you to move easier after your surgery or procedure, help prevent complications, and can even shorten your hospital stay. We will help you make reasonable and desirable pain relief goals. One of the most important things you can do is tell us about your pain. Sometimes people assume we can tell they are having pain, but this is not always true. Only you know when you are in pain, how bad it is, and what it feels like. When you describe the intensity, type, location and duration of your pain, you help us to do a better job of caring for you. Your healthcare providers will listen to the way you describe your pain and how you think it will be relieved to help them decide what medicine or other pain relief measures to use.<\/span><\/p>\n

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Medical Records<\/h3>\n

The records of your hospital stay are kept in the hospital Medical Records Department. You have been issued a unique medical record number and all of your records will be compiled into a unit record under that number. If you have a need for a copy of your record for personal use, there is a nominal charge. We will be happy to copy your record for any physician who is to provide continued medical care for your well being at no charge. Although we are staffed seven days a week for the processing of records, we are only open to the public from 8:00 a.m. to 5:00 p.m., Monday through Friday. We are closed evenings, weekends and holidays. Please click on the following link to read our\u00a0<\/span>NPP form<\/a><\/u>\u00a0that describes how medical information about you may be used and disclosed and how you can get access to this information.<\/span><\/p>\n

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Patient Responsibilities<\/h3>\n

So that you may contribute effectively to your healthcare, you have, as a patient or patient’s representative, the following responsibilities:<\/p>\n

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  1. Be honest and as accurate as possible when asked for information about your medical history and everything that happens to you as a patient.<\/li>\n<\/ol>\n
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    1. Participate actively in agreed-upon decisions regarding your health.<\/li>\n<\/ol>\n
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      1. Notify your doctor or nurse if you have any concern about your care and if you notice, or think you notice, or perceive any changes in your health.<\/li>\n<\/ol>\n
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        1. Ask promptly for clarification if you do not understand what is asked of you, or why it is asked.<\/li>\n<\/ol>\n
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          1. Let your doctor or nurse know if you are concerned about a treatment, or if you feel you cannot, or will not, follow a certain treatment plan and to be responsible for the consequences if you refuse treatment or do not follow instructions.<\/li>\n<\/ol>\n
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            1. Examine your bill and ask any questions you may have regarding the charges or methods of payments, and for assuring that the financial obligations of your health care are fulfilled as promptly as possible.<\/li>\n<\/ol>\n
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              1. Follow hospital rules and regulations affecting patient care and conduct, to be considerate of other patients and hospital staff and their property, and for assisting in controlling the noise and number of your visitors.<\/li>\n
              2. Provide the hospital with a copy of any advance directives you may have executed.<\/li>\n<\/ol>\n
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                1. Contribute to a safe environment of care, therefore the following is prohibited:<\/li>\n<\/ol>\n