The popular feature was formerly known as GetCareNow
Encino, CA (August 20, 2025) – Encino Hospital Medical Center, a member of Prime Healthcare Foundation, announced today that its valued patients can again conveniently select an approximate arrival time for non-life-threatening emergency-room visits at Encino Hospital Medical Center. The tool, now offered under the name FastTrackCare and formerly known as GetCareNow, offers an enhanced emergency room experience, furthering the hospital’s mission to provide high-quality, compassionate care to patients where and when they need it.
The technology allows patients to select an approximate time via the hospital’s main webpage (https://encinomed.org/)to be seen in the ER. Patients fill out a brief, secure form, and no username or password is required. The tool can notify the patient if there is a change that may extend the wait time, and a notification can even be sent if there has been a reduction in surge to encourage an earlier arrival time.
Importantly, FastTrackCare is intended only for non-life or limb-threatening emergencies. In a life-threatening emergency, call 911 immediately.
“This online scheduling tool remains an important part of our mission to improve care access and enhance the patient experience,” said EM V. Garcia, Chief Executive Officer of Encino Hospital Medical Center. “Our hospital is deeply committed to the Encino and San Fernando Valley community we are honored to serve, continually working to expand access and bring the most innovative and needed medical services closer to home.”
The easy-to-use tool provides added convenience for those with non-life-threatening medical needs. While appointments cannot be explicitly guaranteed due to the variable nature of an emergency department, the tool still allows patients insight into current wait times and increases communication through the notification features.
For critical symptoms, such as severe injury, chest pain, shortness of breath, or signs of stroke or heart attack, community members are encouraged, as always, to call 911.
How FastTrackCare Works:
- Patients complete a brief, secure form in English or Spanish; no username or password is required.
- The system assigns the next available time slot and reserves the patient’s place in line.
- A confirmation with details and directions is sent immediately.
- Real-time notifications alert patients if changing conditions affect the expected arrival time.
For more information—or to reserve an ER arrival time—visit:https://encinomed.org/fasttrackcare/
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About Encino Hospital Medical Center
Not-for-Profit Encino Hospital Medical Center, part of the Prime Healthcare Foundation, is a 150-bed state-of-the-art hospital located in Encino, California. Its multi-disciplinary staff consists of 330 physicians and 520 professional support staff. Encino Hospital Medical Center serves a diverse population and incorporates elements of urban and suburban medicine in a caring environment. It offers a wide array of inpatient and outpatient services. The hospital is consistently at the forefront in providing innovative and integrated healthcare. For more information, visit: www.encinomed.org.